Privacy Policy
Last updated: 23 August 2026
WA CRM ("we", "us") provides a WhatsApp messaging platform for businesses. This policy explains what information we collect, how we use it, and the choices you have.
1. Information we collect
- Account details — your name, email address, mobile number and password (stored as a secure hash) when you register.
- Connected WhatsApp numbers — the phone numbers and session credentials needed to link your WhatsApp device to our service.
- Messages and contacts — the recipients, content and delivery status of messages you send or receive through the platform, so we can deliver them, show reports and power features such as auto-replies and broadcasts.
- Billing information — the plan you purchase and payment records. Card/UPI details are processed by our payment provider and are not stored on our servers.
- Technical data — IP address, browser type and log data used for security (for example login throttling) and troubleshooting.
2. How we use your information
- To operate the service: sending your messages, syncing devices, running scheduled broadcasts and auto-replies you configure.
- To manage your account, plan limits and payments.
- To secure the platform: preventing abuse, fraud and unauthorised access.
- To contact you about your account or service updates.
We do not sell your personal data or your contacts' data to third parties.
3. Message content
Message content passes through our systems solely to deliver it via WhatsApp. You are responsible for having the consent of your recipients and for complying with WhatsApp's terms and applicable messaging laws. We may retain message logs to provide delivery reports; you can request their removal.
4. Cookies and sessions
We use session cookies that keep you signed in and protect forms against forgery (CSRF). We do not use third-party advertising or tracking cookies.
5. Data sharing
Data is shared only with service providers required to run the platform — such as hosting infrastructure, WhatsApp/Meta APIs and payment gateways — and when the law requires it.
6. Data retention and deletion
We keep your data while your account is active. You may ask us to close your account and delete your personal data; some records (for example payment records) may be retained where the law requires it.
7. Security
Passwords are stored hashed, sensitive credentials are encrypted, and access to our systems is restricted. No online service can guarantee absolute security, so please use a strong, unique password.
8. Your rights
You may access, correct or delete your personal information, or object to its processing, by contacting us.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows the current version; significant changes will be announced on the site.
10. Contact us
Questions about this policy or your data? Reach us through the support contacts shown on the login page.